Returns and Exchanges

We want to make sure you are fully satisfied with your Hatley purchase. If you would like to return an unworn and unused item and receive a full refund to your original payment method, your online return must be initiated within 40 days of the order shipment date.

We only provide refunds for items purchased on the website. If you purchased the item at one of our retail stores, please contact the store directly and follow their return procedures.

If you would like to make an exchange, simply return the item and place a new order.

Preparing your order for return:

  1. Please email customer service with your order number and item that you are returning using our Contact Us Form.

  2. Place the items you are returning along with your packing list in a securely sealed shipping container. You can reuse the shipping container you received your order in, just make sure any old labels on your package are removed or obscured. Then affix your shipping label.
  3. Please send your returns via your preferred method of shipment to:

US Return Address: Returns
59 Church St
Burlington, VT 05401

Canada Return Address: Returns
4001 Blvd. Cote-Vertu Ouest,
Saint-Laurent, QC H4R 1R5

European (UK) Return Address:

Salterns Lane
Fareham, Hants, PO16 0SU
United Kingdom

Please note that return delivery fees are the responsibility of the customer.

We ask that you allow up to 30 days for us to receive and process your returned merchandise. You will be notified via email once your refund has been processed.

Please note that we do not refund the shipping charges you may have paid when you placed your order.


Give us a call from Monday to Friday at 1-877-742-8539, extension 126, from 9am to 4pm EST or fill out our Contact Us Form.

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