Shipping
We ship all orders from Canada, with UPS or FedEx. You will receive an email from UPS or FedEx with tracking information once your order has been shipped.
PLEASE NOTE: UPS and FedEx do not accept PO Boxes as valid shipping addresses. If your shipping address is a PO Box we will not be able to complete your order.
Shipping rates are fixed, and based on the destination country.
All duties and taxes will be handled by Hatley. You will not be required to pay for anything upon receipt.
In order to both comply with the Quebec government's COVID-19 protocols and ensure the safety of our employees, we have limited the number of employees working in our warehouse temporarily. We ask that you allow 1-2 extra business days (Mon-Fri) to process and ship out your order.
Processing Time
All orders require 1 to 2 business days for processing (this includes pick up and packaging). Shipping estimates below go into effect the day you receive your shipping notification.
Shipping Rates & Estimates (Business Days)
Despite our best efforts we are currently experiencing delays in shipping due to the current global events which are outside of our control. Some areas may be experiencing extended delivery timescales. We are very sorry and are doing everything we can to rectify this. Please keep checking the tracking for updates. If you have further questions, please contact our customer service dept.
While great effort is put into ensuring a speedy delivery, these estimates cannot be guaranteed as these do not reflect weather delays, holiday parcel volume or order-related issues. There may also be some delivery delays from December 25th to January 3rd due to statutory holidays.
Please add an additional 1-2 business days to the below estimates to allow for processing time.
| UPS Worldwide | FedEx Standard | UPS International | |
| Transit Time (Estimate) | 3-7 Business Days | 3-8 Business Days | 3-8 Business Days |
| Rate | £3.90 | £5.00 | £9.90 |
| Free Shipping Threshold | Orders over £50 | Orders over £50 | Orders over £50 |
| Countries | UK only | Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain | Andorra, Cyprus, Malta, Monaco, San Marino, Vatican City |