Returns and Exchanges
If you are not happy with your goods, please contact customer service at firstname.lastname@example.org. Unfortunately, we do not offer free returns. To receive your refund to your original payment method, your online return must be initiated within 40 days of the order shipment date. If you placed your order using an account with us, the return shipping cost is $5 plus tax (see steps below for details). If not, the return shipping is completely at the cost of the customer, but returning via the regular postal service will do just fine. Please also note we do not refund the shipping charges you paid when you placed your order.
When returning an item to us, please include a copy of the Returns Form (also found on the back of the packing slip included with the website order).
If you purchased the item somewhere else other than our website, please contact the store and follow their return procedures.
We ask that you allow up to 30 days for us to receive and process your returned merchandise. You will be notified via email once your refund has been processed.
Looking to make an exchange? Please return your item and place a new order.
Still have some questions or concerns? Give us a call 1-877-742-8539, extension 126, Monday to Friday, 9am to 4pm, Eastern Time, or email us at email@example.com
Canadian Return Address:
860 90th Ave
Lasalle, QC H8R 3A2
US Return Address:
59 Church St
Burlington, VT 05401
European (UK) Return Address:
HATLEY EUROPE - C/O CODESTORM
Codestorm House, Walton Road
Farlington, Portsmouth, PO6 1TR
If you placed your order using an account with us, you can return your items within Canada with a prepaid Canada Post return shipping label for a $5 (plus tax) fee by following the steps below:
1) Login to your account here.
2) Click on VIEW next to the order you wish to return.
3) Select REQUEST A RETURN.
4) Add all the items you wish to return and the reason for return then select CONTINUE.
5) Read the terms and conditions and check the I agree to the terms and conditions box.
6) Select REQUEST THIS RETURN button.
7) Please allow up to 7 business days for us to review and approve your return. Once approved you will receive a confirmation email with instructions on how to print your return label.