Returns and Exchanges

We want to make sure you are fully satisfied with your Hatley purchase. If you would like to return an unworn and unused item and receive a full refund to your original payment method, your online return must be initiated within 60 days of the order shipment date. You can either ship the items back to us or return the items at the nearest Hatley or Little Blue House Boutique.

If you purchased the item at one of our retail stores, please contact the store directly and follow their return procedures.

If you would like to make an exchange, simply return the item and place a new order.

Preparing your order for return:

  1. Please include in your return parcel the return slip that you received with your order. If you do not have this document, please include a copy of your order confirmation email and indicate the items being returned, or write your order number and the items being returned on a piece of paper and include it inside the box.
  2. Place the return form or order confirmation, along with the item(s) you are returning, in a securely sealed shipping container. You can reuse the shipping container you received your order in, just make sure any old labels on your package are removed or obscured. Then affix your shipping label.
  3. Please send your returns via your preferred method of shipment (we recommend using a tracked service) to:

European (UK) Return Address: 

HATLEY UK LTD
17 Sheen Road
Richmond
Richmond upon Thames
TW91AD
GB

US Return Address:

Hatley.com Returns
59 Church St
Burlington, VT 05401

Canada Return Address:

Hatley.com Returns
860 90th Ave
Lasalle, QC H8R 3A2
Canada

Please note that return delivery fees are the responsibility of the customer.

We ask that you allow up to 30 days for us to receive and process your returned merchandise. You will be notified via email once your refund has been processed.

Please note that we do not refund the shipping charges you may have paid when you placed your order.


Questions?

Please fill out our Contact Us Form.