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Returns and Exchanges

If you are not happy with your goods, we'd be happy to refund your order within 30 days from the day of purchase. Unfortunately we do not offer free returns, so return shipping is at cost of the customer, but the regular postal service will do just fine.

When returning an item to us, please include a copy of the Returns Form (also found on the back of the packing slip included with the website order).

If you purchased the item somewhere else other than our website, please contact the store and follow their return procedures.


Looking to make an exchange? Please return your item and place a new order.

Other questions

Still have some questions or concerns? Give us a call 1-877-742-8539, extension 126, Monday to Friday, 9am to 4pm, Eastern Standard Time, or fill out our Contact Us Form.

Return Addresses:

Within the USA, please send your returns to: Returns
59 Church St
Burlington, VT 05401

Within Canada, please send your returns to: Returns
860 90th Ave
Lasalle, QC H8R 3A2

Welcome to Hatley

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We currently do not ship anywhere else. If you would like to see our product selection, please choose our Canadian site.