QUESTIONS & ANSWERS
Orders & Returns
I have placed an order online but I am not sure that it went through—how can I be sure?
You should receive an e-mail once you place the order and again once the order has been shipped. If you are still uncertain, please contact Customer Services.
Is there any way that I can track my order?
We do not currently offer a tracking service. Any questions about your order can be directed to Customer Services.
Can I order from Hatley over the phone?
No. All of our sales are transacted through the website.
Are your clothes tested and certified for safety?
Yes. The entire Hatley product line is compliant and tested, and meet all relevant standards, including lead content and flammability. Should you like to see a test for a product manufactured after November 12, 2008, please do not hesitate to contact Customer Services.
Are your clothes fire-retardant?
No. Industry standards dictate that if a piece of kids' or infant clothing is going to be fire-retardant it has to be coated with a chemical. Hatley tries to keep its clothes as natural as possible using mostly natural fibers. In order to maintain compliance with industry standards our clothes are snug fitting instead.
How do I wash the Hatley Kids' Raincoat?
Wash it in cold water, on the delicate cycle, and with a mild detergent. Hang it up to dry, and do not put it in the dryer.
Stores & Offers
Does Hatley offer a gift service?
I have a store and would like to sell Hatley merchandise. What are your wholesale opportunities?
For wholesale opportunities, please fill our Wholesale Queries Form.
Is there a store that sells Hatley close to me?
Check out the Store Locator and find out.
I have seen something in a store that I have not seen online – how can I get it?
All our products which are in stock are currently sold on our site.
Does Hatley produce a catalogue?
Only for our wholesale customers.
Important notice - please read carefully before using this website.
What are cookies?
Cookies are small files that websites create in your browser to help you efficiently and perform certain functions. Cookies are created when your browser loads a particular website, like Hatley's. Every time you go back to the same website, the browser retrieves and sends this file to the website's server. Cookies are created not just by the website you are browsing but also by other websites that run ads, widgets, or other elements on the page being loaded.
What are the different types of cookies?
Session cookies allow us to link your actions during a browser session. They are used for a variety of purposes such as remembering what you put in your shopping cart as you browse around our site. They are also used for security when you access your account information. These session cookies expire after you close your browser or leave our site for an a longer period of time.
Persistent cookies are kept on your device in between browser sessions which allows your preferences or actions to be remembered. Persistent cookies are also used to target advertising.
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Cookie security and privacy issues
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They CAN be used for malicious purposes though. Since they store information about a user's browsing preferences and history, both on a specific site and browsing among several sites, cookies can be used to act as a form of spyware.
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How do I delete cookies from my device?
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How do I control how cookies are accepted or rejected on my device?
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